Returns & Exchanges
Due to the perishable nature of our artisanal ice cream, we cannot accept returns; however, we are committed to your satisfaction and provide a 100% Satisfaction Guarantee for any shipping or quality issues.
Inspect Your Shipment
Upon delivery, please immediately open your package and inspect your ice cream pints to ensure they arrived frozen and in good condition.
Document Issues
If your order arrived melted or damaged, take clear photos of the product and the shipping box as documentation for our customer service team.
Contact Customer Support
Reach out to our team within 48 hours of delivery at [email protected] with your order number and photos to initiate a claim.
Receive Resolution
Once your claim is reviewed, we will process a full refund or arrange for a complimentary replacement shipment to be sent to your address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing